Package · Follow Up
The first business to reply wins. Be first, every time.
Two moments decide more revenue than anything else you do: the minute after someone contacts you, and the day after you finish their job. Both are handled here, and neither depends on anyone remembering.
from $1,000 setup + $200/mo
Why this matters
Response speed is the single biggest predictor of whether a web lead ever answers the phone again. Replying in minutes rather than hours is one of the largest levers available to a small business, and almost nobody pulls it, because the form lands in an inbox and the inbox belongs to someone with twenty other jobs. The same pattern runs at the other end. Reviews are the biggest driver of inbound calls from local search, asking feels awkward, and so a business finishes two hundred jobs a year and collects fifteen reviews while the competitor with eighty climbs above them. Same quality of work. Different systems.
What you're choosing between
Each piece, priced on its own.
Review Request Automation
$1,000 · $200/mo
Every completed job gets a one-tap Google review request in your voice, at the right moment.
The usual starting point, because it's the cheapest way to change something a stranger sees before they ever call you. It fires when a job completes in your CRM, sends the same public link to every customer, and routes replies to your team. No sentiment filtering, which is both against Google policy and illegal under current FTC rules.
Inbound Lead Response
$2,500 · $400/mo
Web forms, texts, and chat messages get a personal reply in under a minute, qualified and booked.
This is the one that changes your close rate rather than your reputation. It watches every channel someone might use to reach you, replies personally rather than with an auto-responder, qualifies over a few messages, and offers a booking link. When you reply into the thread yourself, it steps aside.
That is the price you pay, agreed before anyone starts. Take more than one system and the setup drops; the ladder is on the pricing page.
What the system does
Everything this system ships with.
Listens across every channel
Web forms, inbound SMS, chat, missed-call replies, email. Every route someone might use to reach you is watched.
Built to reply in under a minute
A personal, on-brand first message rather than a generic auto-responder. The person feels heard rather than processed.
Qualifies in real conversation
What they need, how urgent it is, where they are, their timeline and rough budget, captured naturally over a few messages.
Books appointments
Sends a booking link by text or email so they can lock a slot. Connected to live calendar availability during onboarding.
Asks for the review when the job lands
Watches your CRM for a job moving to complete and fires the request at the time you choose, four hours later by default.
Routes replies to a person
If someone answers with a question or a complaint instead of clicking through, that reply reaches your team in real time.
What it looks like when a lead comes in
It's 11:47 PM on a Friday. Mike fills out your contact form from his phone, half asleep, assuming someone will see it Monday.
AI texts and emails Mike with a personal greeting and one question about what he needs.
Mike replies. The AI asks for his address.
AI texts him a booking link with Saturday morning slots. He taps 8:30.
Confirmation sent, and the lead lands in your CRM tagged urgent once that connection is set up during onboarding.
You wake up to one booked appointment, the full transcript, the address, and a clear note on what he needs.
Two competitors won't see Mike's form until Monday. You'll have been to his house before lunch.
Plugs into the forms you have and the CRM you already pay for
Watches the channels you already use for inbound, and watches your CRM for the job-complete event that triggers a review request. Texts send through your existing business number so they arrive branded.
What you get with setup
Questions
What owners ask before signing on.
What if the lead writes something off-script?
It's conversational, not scripted. It handles free-form messages and steers back toward qualification naturally. Questions we've trained it on get answered. Anything it doesn't know becomes a detailed message sent to you.
What if I want to take over personally?
Reply directly to the thread. Every conversation reaches your phone and email in real time, and the AI steps aside the moment it sees you in there.
Is automated review requesting against Google's policy?
No. Google explicitly allows asking customers for reviews. What's prohibited, and what the FTC now treats as illegal, is review gating: filtering by sentiment so only happy customers get the public link. We don't do that. Every customer gets the same one-tap link to a public review.
What if a customer is unhappy?
If they reply with a concern instead of clicking through, that reply routes to your team in real time so you can put it right. We never withhold the link or steer feedback away from Google based on sentiment.
Will it qualify tire-kickers as hard as real leads?
Same opening for everyone. The qualifying questions filter out window-shoppers on their own, because real buyers engage and browsers drop. You see both in the dashboard, which is the first honest read most owners get on their actual lead quality.
What about jobs with a pending punch list?
You pick the trigger. Most clients use final invoice paid rather than first day complete, so the review ask doesn't go out mid-job.
Let's talk.
Thirty minutes to walk through how your business actually runs and tell you honestly whether this would move the needle. Plenty of those calls end with us saying not yet.
Answer
Every call answered and every website visitor talked to, at 9pm on a Sunday the same as Tuesday at ten. Qualified, booked, and summarised to your team.
Read more→Project Communication
Permit approved, materials arriving, crew on the way. Every milestone triggers an AI-written update to the homeowner.
Read more→