Capability 10 · Knowledge
Your company's brain. Ask anything. Instant answer.
Your SOPs, warranty terms, pricing matrices, supplier details, training docs — turned into a private AI your team can ask anything, 24/7. New hires productive in days, not months.
One of the AI systems we build.
Why this matters
Every contracting business runs on tribal knowledge — pricing rules in the owner's head, warranty terms in a binder in the supply room, supplier contacts on the office manager's phone. Anyone who needs an answer either interrupts the owner or guesses. New hires take 90 days to ramp because everything they need to know is scattered across people, paper, and digital folders nobody can find. We turn all of it into a chat interface your team uses on their phone.
What the system does
Everything this capability ships with.
Ingests your existing knowledge
SOP documents, warranty PDFs, pricing sheets, supplier lists, training manuals, recorded sales calls — anything you upload becomes searchable.
Answers natural-language questions
"What's our warranty on TPO roofs?" or "Who do we use for crane rentals?" — typed or spoken, in the field, on a phone.
Cites sources
Every answer shows which document and section it came from. Anyone can verify before relying on it.
Updates as you upload
Drop new docs in a connected folder and they're indexed within an hour. Knowledge stays current automatically.
Mobile-first
Crew, reps, and office staff can ask from wherever they are. No more "call the office, wait, hope they pick up."
Tracks what's being asked
Dashboard shows the questions getting asked most often, so you know what's missing from your documentation.
A new hire's third day, no interruptions
Marcus started Monday. It's Wednesday. He's running his first solo estimate and has a question.
Customer asks about the warranty on a standing seam metal roof. Marcus has no idea.
He opens the Knowledge app on his phone: "What's our warranty on standing seam metal?"
AI responds: "Standing seam metal roofs come with a 50-year manufacturer warranty on the panels (Source: Metal Roof Warranty Doc, p. 3) and our standard 10-year workmanship warranty (Source: Master Warranty PDF, Section 2.1)."
Marcus confidently answers the homeowner. No call to the owner. No "I'll have to get back to you."
Marcus uses the assistant for pricing questions, supplier contacts, install procedures. By Friday he's running estimates as if he'd been there for months.
The owner saved an hour of interruptions on Marcus's first week. Marcus kept his confidence. The deal closed Wednesday afternoon.
Reads from wherever your documents already live
Connects to your existing storage. Your documents stay where they are — we index them, we don't move them.
What you get with setup
Questions
What contractors ask about this capability.
How do I know it's not making things up?
Every answer cites the specific document and section. If the AI doesn't have an answer in your library, it says so explicitly: "I don't have that documented — you'd want to ask [the owner / sales manager / etc.] directly." Honest about its limits.
Can I limit who sees what?
Yes. Multi-tier access: crew sees install procedures and warranty info but not pricing margins or supplier costs. Reps see customer-facing docs but not internal HR. You control it.
What if my documentation is a mess?
That's the common case. Setup includes a document audit — we identify what's missing, contradictory, or outdated. You don't have to clean it up first; we work with what you have and flag gaps as we find them.
Does this replace training?
No — it replaces interruptions. Your team still gets onboarded, shadowed, and coached. The assistant handles the "quick question" moments that used to interrupt everyone.
How is data kept private?
Your documents stay in your storage. We index them but don't copy them out. Access controls match your existing folder permissions. The AI runs on infrastructure that doesn't train on your data.
Let's talk.
30 minutes to walk through your operation and tell you honestly which capabilities would move the needle — and which wouldn't. Half end with us saying "not yet."
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